PRIVACY POLICY

George Prime Steak, s.r.o., Platnéřská 19, Prague 1, 110 00, Company ID 01947591,

processes personal data in accordance with EU Regulation 2016/679 (GDPR).

We collect and process personal data only to the extent necessary for:

  • voucher sales (online and in-person),

  • table reservations via Bookio,

  • accounting and tax purposes,

  • newsletters and marketing (based on your consent).

Access to personal data is limited to our employees and trusted partners: Global Payments (payment gateway), Bookio (reservation system) and our accounting provider.

All data are protected through encryption, restricted access, and regular security audits.

We store data only as long as necessary to fulfill our legal and contractual obligations.

You have the right to request access, correction, deletion, restriction of processing, object to processing, or withdraw your consent at any time.

Contact: info@georgeprimesteak.com

TERMS AND CONDITIONS

Operator:

George Prime Steak, s.r.o.

Platnéřská 111/19, Staré Město

110 00 Praha 1

ID No.: 01947591

These terms regulate the purchase and use of gift vouchers (“vouchers”) for services at George Prime Steak operated by George Prime Steak, s.r.o.

Purchase of vouchers

Vouchers may be purchased:

Online at www.georgeprimesteak.com

Secure card payment via online payment gateway.

Customer provides name, e-mail, and phone, used solely for voucher registration, delivery, and redemption.

In person at the restaurant, payable by cash, card, or bank transfer.

Voucher forms & delivery

Electronic voucher (PDF) delivered by e-mail immediately after online purchase.

Printed voucher issued directly at the restaurant.

Price and use of vouchers

Specific menu vouchers: entitle the holder to the stated menu regardless of later price changes.

Value vouchers: deducted from the total bill.

Vouchers cannot be exchanged for cash. No refunds for unused balances.

Validity

Standard validity: 6 months from purchase (expiry date printed on voucher).

Extensions may be granted upon request before expiry, subject to manager approval.

In case of long-term restaurant closure, validity is extended automatically.

Withdrawal & refunds

For distance purchases, consumers may withdraw within 14 days if the voucher has not been redeemed.

Refunds are processed via the original payment method where possible.

Support & complaints

For any issues (loss, damage, questions):

E-mail: info@georgeprimesteak.com

Tel: +420 226 202 599

Dispute resolution

Unresolved consumer disputes may be submitted to:

Czech Trade Inspection Authority (Česká obchodní inspekce), ADR Department

Štěpánská 44, 110 00 Prague 1

E-mail: adr@coi.cz | Web: adr.coi.cz

Final provisions

By submitting an order, the buyer accepts these Terms and Conditions.

Governed by the laws of the Czech Republic.

Effective from 01.10.2025.